Case Studies/Writing Samples
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Case Study: Users in the Loop on Verizon’s HR Portal
Overview This case study explores the identification, investigation, and resolution of content expiration issues within Verizon’s HR Portal. It highlights collaborative efforts, user feedback, and data-driven insights used to enhance the portal’s usability and reliability. Identifying and Understanding the Problem While updating the HR Portal, it was observed that the CMS had automated page expiration…